Terms & Conditions.
Payment Terms & Booking
- a)
All picnic orders must be paid in full at the time of booking. Once an order has been placed you will receive an invoice for the full amount.
- b)
For all other services, to secure your booking a 20% booking fee is due when booking. The balance is due 14 days prior to the event date.
- c)
Changes to a booking can be made 7 days or more prior to the booking date. This may include:
- i. Change in time
- ii. Change the menu or location
- d)
Final numbers are to be provided with a minimum of 14 days prior to the booking date.
- e)
If any additional last-minute items are added, or guest numbers increase after final payment, the difference must be paid in full before the day of the event.
Gift Vouchers
- a)
Cannot be redeemed for cash.
- b)
The voucher is valid one year after purchase.
- c)
A single transaction only.
- d)
The Voucher is non-refundable.
Cancellation Policy & Weather
- a)
For a cancellation notified – 100% of the booking fee is non-refundable. Due to the high demand and the timeframe in which we book out, orders are not able to be refunded if cancelled or downsized.
- c)
A booking can be rescheduled once at no additional cost if the booking date is more than 2 weeks out. Within 2 weeks of the booking date, this can be done at My Secret Picnic's sole discretion or may incur additional fees.
- d)
If it is raining/windy on the day of the picnic, no refund with be given if there is no alternative. Happy to move inside at your home at no cost.
- e)
MSP does not have an alternative for a picnic if it is raining, windy or above 36 degrees unless arranged prior. If there is no alternative on the day of the picnic no refund will be given.
Client Responsibilities
- a)
To provide all known dietary requirements.
- b)
To advise of food allergies. Whilst food allergy is the responsibility of the individual with food allergy and My Secret Picnic (MSP) will not be held responsible for an individuals incorrect food choice, we support all guests in making the right choices for their health by way of proper food handling, the purchasing of specific allergen-free ingredients and specific & detailed menu signage if requested.
- c)
To provide or advise regarding nearby parking or drop off/pick up.
- d)
To provide an up to date address, contact details and time.
- e)
When catering in an outdoor public area that is subject to permits, it is the responsibility of the Client to organise any necessary permits and to provide a copy to MSP.
Hire Equipment
- a)
Baskets, wine glasses, plates, cutlery, and rugs are all equipment available as part of our picnic package. However, MSP can ask for credit card details for security (if requested).
- b)
If there is any damage we have the right to charge the amount to your credit card.
- c)
Once items have been returned in good order, all credit card details on our system will be destroyed.
Delivery, Pick Up & Travel
- a)
You are allocated 2 hours for each picnic package. There will be charges if you are late unless prior arrangement is made. It is $100 extra per hour.
- b)
Standard picnic pricing is inclusive of travel. For all other services, there is free delivery within 30km of Queenstown CBD, outside these areas there will be an additional charge.
- i. Delivery Fees (based on distance, each way)
- ii. Additional Staff Fees (based on travel time, each way and total time at venue site)
- iii. Accommodation Fees, if applicable.